Practical technology guidance for growing businesses

Make technology simpler, more useful, and better aligned with your business.

Zusammen Group helps small and midsize businesses strengthen their digital presence, use AI responsibly, improve operations, and make better technology decisions without starting with a product or predetermined solution.

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Featured in InformationWeek

Are the metrics green—or is the business actually better?

Zusammen Group founder Mark Patnaude examines why meeting every SLA does not necessarily mean technology is delivering the experience or business value an organization needs.

Read the article on InformationWeek

How we help

Start with the business need. Bring in the right level of technology support.

Some businesses need a stronger online foundation. Others want to use AI more effectively, improve operations, make a difficult technology decision, or add experienced leadership without a full-time executive hire. Zusammen Group provides practical support matched to the problem.

Websites & Online Presence

Make it easier for customers to find, trust, and contact your business. We help small businesses create or improve professional websites and online essentials without expensive packages or services you do not need.

Website • Business email • Google presence • Lower costs

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Using AI in Your Business

Find practical ways AI can save time, handle routine work, improve customer communication, and help your business—while putting sensible rules around how it is used.

Save time • Automate routine work • Customer communication • Use AI safely

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Technology Help & Planning

When technology is costing too much, causing problems, or becoming difficult to manage, we help you understand what is happening, decide what needs attention, and make a practical plan.

Technology problems • Costs • Vendors • Planning

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Ongoing Technology Leadership

Need someone experienced looking after the bigger technology picture? Get ongoing technology guidance and oversight without hiring a full-time technology executive.

Decisions • Vendors • Costs • Risk • Planning

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Workshops & Education

Practical, plain-language sessions that help business owners, teams, and community groups better understand AI, technology, online risks, and other issues they deal with every day.

Business owners • Teams • Community groups • AI • Online risks

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Ways to work together

The engagement should fit the problem—not the other way around.

Some organizations need ongoing leadership. Others need experienced perspective on one decision, a defined initiative, or focused education. The level of support can be matched to the work.

Focused Advisory

Shorter engagements built around a specific business or technology decision, assessment, challenge, or area where leadership needs experienced outside perspective and clear next steps.

Defined Projects

A specific initiative with agreed objectives, scope, responsibilities, deliverables, and timeline—from improving a website and online presence to solving a larger technology problem.

Fractional Leadership

Ongoing senior technology leadership without adding a full-time CIO or CTO. Scope and cadence are matched to the organization's needs, priorities, and level of support required.

Workshops & Education

Focused learning for executives, teams, entrepreneurs, or workforce audiences, with the topic, objectives, format, and duration defined around what participants need to understand or be able to do.

Not sure which fits? Start with the problem. We can determine the right level of support together.

How we work

Start with the business problem. Then decide what technology should do.

Technology decisions are stronger when they begin with the operating reality of the business—not a product, platform, or predetermined solution.

Understand

Clarify the business problem, operating context, risks, constraints, and what success needs to look like.

Prioritize

Separate what matters now from what can wait, and focus attention and investment where they can create the most value.

Act

Build a practical roadmap, establish ownership, and move the right initiatives forward with clear decisions and accountability.

Measure

Track whether the work is improving business outcomes, resilience, service, risk, revenue opportunity, or cost—not just technical activity.

Experience behind the advice

Built from the operator’s side of the table.

Zusammen Group brings more than 20 years of technology leadership experience across multi-business, multi-location environments where technology decisions had to support operations, control risk, manage cost, and keep the business moving.

The perspective is practical: understand what the organization is trying to accomplish, make the tradeoffs visible, and build technology capability that creates business value.

Business-scale leadershipTechnology leadership across four operating businesses and 15 locations, balancing business priorities, service needs, vendors, risk, and investment.

Operations & resilienceInfrastructure, service delivery, continuity, vendors, and the day-to-day realities that keep organizations running.

Risk & governancePractical security and governance improvements designed to strengthen protection without losing sight of how the business actually operates.

Modernization & changeMajor business systems, cloud services, workplace technology, communications, and initiatives that must deliver value beyond implementation.

Technology is not the end in itself. The value is in what the business can do better because technology, governance, and leadership are working together.